{"id":26022805,"date":"2024-10-31T11:26:44","date_gmt":"2024-10-31T11:26:44","guid":{"rendered":"https:\/\/staging.sylvania-group.com\/?page_id=26022805"},"modified":"2025-01-27T09:22:22","modified_gmt":"2025-01-27T09:22:22","slug":"technical-assistance-2","status":"publish","type":"page","link":"https:\/\/staging.sylvania-group.com\/pt-pt\/pagina-inicial-consumidor\/support-consumidor\/technical-assistance-2\/","title":{"rendered":"Technical Assistance"},"content":{"rendered":"

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Technical Assistance<\/h1>\n

[\/et_pb_text][et_pb_divider color=”gcid-7cc2a8e1-ed4a-463f-96c8-5b7766674049″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”17%” module_alignment=”center” custom_margin=”-21px||4px||false|false” global_colors_info=”{%22gcid-7cc2a8e1-ed4a-463f-96c8-5b7766674049%22:%91%22color%22%93}”][\/et_pb_divider][dipi_breadcrumbs bc_custom_home=”on” bc_home_text=”Casa” bc_home_url=”https:\/\/staging.sylvania-group.com\/templates\/” bc_items_alignment=”dipi-bc-center” bc_separator_size=”20px” bc_separator_color=”#FFFFFF” bc_item_bg_color=”RGBA(255,255,255,0)” bc_item_padding=”2px|15px|2px|15px|false|true” bc_active_item_color=”RGBA(255,255,255,0)” bc_active_item_padding=”3px|15px|3px|15px|false|true” _builder_version=”4.25.2″ _module_preset=”default” items_text_color=”#FFFFFF” min_height=”55px” border_radii_items=”on|25px|25px|25px|25px” border_width_all_items=”2px” border_color_all_items=”#84bd00″ border_radii_active=”on|25px|25px|25px|25px” border_width_all_active=”2px” border_color_all_active=”#FFFFFF” locked=”off” global_colors_info=”{}”][\/dipi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”||10px|||” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”2px|||||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” header_text_align=”left” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” custom_padding=”|0px||0px|false|true” text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

Are you in need of help? Our experts are just a call away![\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” header_text_align=”left” header_text_color=”gcid-body-color” header_line_height=”1.3em” custom_margin=”35px|||||” custom_padding=”|64px||0px|false|false” text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

At Sylvania Group, customer satisfaction is our top priority. Our comprehensive technical and aftersales team <\/span> <\/span> is designed to provide you with expert assistance for any technical issues <\/span> you may encounter with our products and solutions.<\/h1>\n

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Whether you need help with installation, troubleshooting, or maintenance, we\u2019re ready to guide you through every step.<\/span><\/span><\/h1>\n<\/blockquote>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”34px||37px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.26.1″ _module_preset=”default” background_image=”https:\/\/cdn.sylvania-group.com\/wp-content\/uploads\/2024\/09\/02121433\/Technical-Assistance-Before-you-call-Image.jpg” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_padding=”40px|35px|40px|35px|true|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.26.1″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(234,234,232,0.91) 0%|rgba(234,234,232,0.91) 100%” custom_padding=”50px|50px|50px|50px|false|true” custom_padding_tablet=”50px|50px|50px|50px|false|true” custom_padding_phone=”20px|10px|20px|10px|true|true” custom_padding_last_edited=”on|phone” filter_opacity=”90%” border_radii=”on|16px|16px|16px|16px” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Before you call<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#0a0000″ text_font_size=”22px” text_line_height=”1.3em” custom_margin=”||23px|||” custom_padding=”||||false|true” text_font_size_tablet=”26px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”1.4em” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Please have the following information ready
to help us serve you better:<\/p>\n

[\/et_pb_text][et_pb_blurb title=” Product model number” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_margin=”||6px|||” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Purchase date” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_margin=”||7px|||” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Description of the issue” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#0a0a0a” text_font_size=”21px” text_line_height=”1.3em” custom_margin=”||23px|||” custom_padding=”||||false|true” text_font_size_tablet=”26px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”1.4em” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]Our goal is to ensure that you get the most out of your products and solution with minimal downtime. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”4px||26px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Before you call<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”20px||20px||true|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”20px||20px||true|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Phone: 123-456-7890<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font=”|700|||||||” text_font_size=”20px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”||20px||false|false” custom_padding_tablet=”||20px||false|false” custom_padding_phone=”||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Hours of Operation:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Monday to Friday: 8AM – 8PM<\/strong>
Saturday: 9AM – 5PM<\/strong>
Sunday: Closed<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Aftersales Support<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” global_colors_info=”{}”]Phone: 123-456-7890<\/a>[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” global_colors_info=”{}”]Email: support@sylvania-group.com<\/a>[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Live Chat is available on our website
during business hours only<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font=”|700|||||||” text_font_size=”20px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” locked=”off” global_colors_info=”{}”]Support Hours:[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Monday to Friday: 8AM – 8PM<\/strong>
Saturday: 9AM – 5PM<\/strong>
Sunday: Closed<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”0px||57px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” header_text_align=”center” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” custom_padding=”|0px|0px|0px|false|true” text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

Our experts look forward to assisting you!<\/span><\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Technical Assistance

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