{"id":25991097,"date":"2024-09-14T13:08:28","date_gmt":"2024-09-14T12:08:28","guid":{"rendered":"https:\/\/staging.sylvania-group.com\/assistance-technique\/"},"modified":"2026-03-19T08:49:44","modified_gmt":"2026-03-19T08:49:44","slug":"assistance-technique","status":"publish","type":"page","link":"https:\/\/staging.sylvania-group.com\/fr-fr\/page-daccueil-professionnels\/support\/assistance-technique\/","title":{"rendered":"Assistance technique"},"content":{"rendered":"

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Assistance technique<\/h1>\n

[\/et_pb_text][et_pb_divider color=”gcid-7cc2a8e1-ed4a-463f-96c8-5b7766674049″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”17%” module_alignment=”center” custom_margin=”-21px||4px||false|false” global_colors_info=”{%22gcid-7cc2a8e1-ed4a-463f-96c8-5b7766674049%22:%91%22color%22%93}”][\/et_pb_divider][dipi_breadcrumbs bc_custom_home=”on” bc_home_text=”Page d’accueil” bc_home_url=”https:\/\/staging.sylvania-group.com\/fr-FR\/” bc_items_alignment=”dipi-bc-center” bc_separator_size=”20px” bc_separator_color=”#FFFFFF” bc_item_bg_color=”RGBA(255,255,255,0)” bc_item_padding=”2px|15px|2px|15px|false|true” bc_active_item_color=”RGBA(255,255,255,0)” bc_active_item_padding=”3px|15px|3px|15px|false|true” disabled_on=”on|on|off” _builder_version=”4.27.2″ _module_preset=”default” items_text_color=”#FFFFFF” min_height=”55px” border_radii_items=”on|25px|25px|25px|25px” border_width_all_items=”2px” border_color_all_items=”#84bd00″ border_radii_active=”on|25px|25px|25px|25px” border_width_all_active=”2px” border_color_all_active=”#FFFFFF” locked=”off” global_colors_info=”{}”][\/dipi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”||10px|||” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”2px|||||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” header_text_align=”left” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” custom_padding=”|0px||0px|false|true” hover_enabled=”0″ text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}” sticky_enabled=”0″ header_2_font_size=”35px” header_2_text_color=”#575756″]<\/p>\n

Vous avez besoin d’aide ? <\/span><\/h2>\n

Nos experts sont \u00e0 votre disposition !<\/span><\/span><\/h2>\n

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Chez Sylvania Group, la satisfaction du client est notre priorit\u00e9 absolue. Notre \u00e9quipe technique et apr\u00e8s-vente compl\u00e8te <\/span> <\/span> est con\u00e7u pour vous fournir une assistance experte pour tout probl\u00e8me technique <\/span> que vous pourriez rencontrer avec nos produits et solutions.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/cdn.sylvania-group.com\/wp-content\/uploads\/2024\/09\/02121434\/Technical-Assistance-Main-Image.jpg” title_text=”Assistance technique Image principale” force_fullwidth=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”7px||1px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text quote_border_color=”#84bd00″ _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#575756″ text_font_size=”45px” text_line_height=”1.3em” quote_text_color=”#ba1c1a” header_text_align=”left” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” header_2_text_color=”#575756″ header_2_font_size=”38px” header_3_text_color=”#575756″ header_4_text_color=”#575756″ custom_padding=”|0px||0px|false|true” text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

\n

Que vous ayez besoin d’aide pour l’installation, le d\u00e9pannage ou la maintenance, nous sommes pr\u00eats \u00e0 vous guider \u00e0 chaque \u00e9tape.<\/span><\/strong><\/h2>\n<\/blockquote>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|on” _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”||10px|||” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”2px|||||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” header_text_align=”left” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” custom_padding=”|0px||0px|false|true” hover_enabled=”0″ text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}” header_2_font_size=”35px” header_2_text_color=”#575756″ sticky_enabled=”0″]<\/p>\n

Vous avez besoin d’aide ? <\/span><\/h2>\n

Nos experts sont \u00e0 votre disposition !<\/span><\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”28px” text_line_height=”1.3em” header_text_align=”left” header_text_color=”gcid-body-color” header_line_height=”1.3em” custom_margin=”35px|||||” custom_padding=”|64px||0px|false|false” text_font_size_tablet=”45px” text_font_size_phone=”22px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

Chez Sylvania Group, la satisfaction du client est notre priorit\u00e9 absolue. Notre \u00e9quipe technique et apr\u00e8s-vente compl\u00e8te <\/span> <\/span> est con\u00e7u pour vous fournir une assistance experte pour tout probl\u00e8me technique <\/span> que vous pourriez rencontrer avec nos produits et solutions.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/cdn.sylvania-group.com\/wp-content\/uploads\/2024\/09\/02121434\/Technical-Assistance-Main-Image.jpg” title_text=”Assistance technique Image principale” force_fullwidth=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”7px||1px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text quote_border_color=”#84bd00″ _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#575756″ text_font_size=”45px” text_line_height=”1.3em” quote_text_color=”#ba1c1a” header_text_align=”left” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” header_2_text_color=”#575756″ header_2_font_size=”25px” header_3_text_color=”#575756″ header_4_text_color=”#575756″ custom_padding=”|0px||0px|false|true” text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

\n

Que vous ayez besoin d’aide pour l’installation, le d\u00e9pannage ou la maintenance, nous sommes pr\u00eats \u00e0 vous guider \u00e0 chaque \u00e9tape.<\/span><\/strong><\/span><\/h2>\n<\/blockquote>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”34px||37px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.26.1″ _module_preset=”default” background_image=”https:\/\/cdn.sylvania-group.com\/wp-content\/uploads\/2024\/09\/02121433\/Technical-Assistance-Before-you-call-Image.jpg” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_padding=”40px|35px|40px|35px|true|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.26.1″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(234,234,232,0.91) 0%|rgba(234,234,232,0.91) 100%” custom_padding=”50px|50px|50px|50px|false|true” custom_padding_tablet=”50px|50px|50px|50px|false|true” custom_padding_phone=”20px|10px|20px|10px|true|true” custom_padding_last_edited=”on|phone” filter_opacity=”90%” border_radii=”on|16px|16px|16px|16px” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” hover_enabled=”0″ header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Avant de nous appeler<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#0a0000″ text_font_size=”22px” text_line_height=”1.3em” custom_margin=”||23px|||” custom_padding=”||||false|true” text_font_size_tablet=”26px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”1.4em” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Veuillez pr\u00e9parer les informations suivantes pour nous aider \u00e0 mieux vous servir :<\/p>\n

[\/et_pb_text][et_pb_blurb title=” Num\u00e9ro de mod\u00e8le du produit” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_margin=”||6px|||” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Date d’achat” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_margin=”||7px|||” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Description du probl\u00e8me” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#0a0a0a” text_font_size=”21px” text_line_height=”1.3em” custom_margin=”||23px|||” custom_padding=”||||false|true” text_font_size_tablet=”26px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”1.4em” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Notre objectif est de veiller \u00e0 ce que vous tiriez le meilleur parti de vos produits et solutions avec un minimum de temps d’arr\u00eat.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”4px||26px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” disabled_on=”off|off|off” _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Service Clients<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”20px” custom_padding=”0px||0px||true|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”20px||20px||true|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

T\u00e9l\u00e9phone :<\/strong> 01 55 51 11 11<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Du lundi au jeudi : 8h00 – 17h00<\/strong>
Vendredi : 8h00 – 16h00<\/strong>
Samedi et dimanche : Ferm\u00e9<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”50px||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Assistance technique<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”20px” locked=”off” global_colors_info=”{}”]<\/p>\n

T\u00e9l\u00e9phone :<\/strong> 01 55 51 11 34<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”20px” locked=”off” global_colors_info=”{}”]<\/p>\n

Courriel :<\/strong> assistance.technique@sylvania-lighting.com<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Service Apr\u00e8s-Vente<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”0px||0px||false|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”20px||20px||true|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Formulaire SAV avec compte<\/span> : https:\/\/sylvania.freshdesk.com\/support\/login<\/span><\/a><\/strong><\/p>\n

Formulaire SAV sans compte<\/span> : https:\/\/sylvania.freshdesk.com\/support\/tickets\/new<\/span><\/a><\/strong><\/p>\n

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T\u00e9l\u00e9phone :<\/strong> 01 55 51 11 34<\/a><\/p>\n

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Du lundi au vendredi : 8h00 – 17h00<\/strong>
Samedi et dimanche : Ferm\u00e9<\/strong><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font=”|–et_global_body_font_weight|||||||” text_font_size=”20px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”0px||0px||false|false” custom_padding_tablet=”||20px||false|false” custom_padding_phone=”||20px||false|false” custom_padding_last_edited=”on|desktop” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{}”]<\/p>\n

Attention : La proc\u00e9dure SAV concerne les r\u00e9clamations li\u00e9es \u00e0 la qualit\u00e9 des produits sous garantie. Si le produit est livr\u00e9 dans un emballage abim\u00e9, il s\u2019agit d\u2019un litige transport.<\/span><\/em><\/p>\n

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Dans ce cas, veuillez contacter notre Service Clients : 01 55 51 11 11<\/a><\/span><\/p>\n

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Nos experts sont impatients de vous aider !<\/span><\/span><\/h2>\n

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Assistance technique

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