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Vulnerability discovery and disclosure policy<\/p>\n
Version 1.5\u2013 March 2025<\/em><\/p>\n <\/p>\n <\/span><\/b><\/p>\n Introduction<\/strong><\/p>\n Sylvania considers that the safety, privacy and security of our customers is one of its top priorities. We design and make products and services with the best quality and reliability possible. Despite our efforts to implement the best possible security measures, vulnerabilities may still be present in our products and services.<\/p>\n This document describes Sylvania\u2019s policy for receiving reports related to potential security vulnerabilities in its products and services, the company\u2019s procedures in handling a report and the company\u2019s standard practice with regards to informing customers of verified vulnerabilities.<\/p>\n Everyone is encouraged to report identified vulnerabilities, regardless the type of service or products. Researchers, partners, customers or any other source are welcomed to report any vulnerabilities found.<\/p>\n Scope<\/strong><\/p>\n This policy applies to the following systems and services:<\/p>\n Note for researchers: Any service not expressly listed above are excluded from scope and are not authorised for testing.<\/strong><\/p>\n Guidelines<\/strong><\/p>\n We request that you:<\/p>\n If these guidelines are followed, no legal action will be taken against any persons discovering and reporting a vulnerability.<\/strong><\/p>\n Reporting a vulnerability<\/strong><\/p>\n The preferred method for contacting Feilo Sylvania regarding a real or potential vulnerability within its products or services, is by sending an e-mail to:<\/p>\n info@sylvania-lighting.com<\/u>.<\/p>\n In order to efficiently process your report of the vulnerability, we expect a well-written report in English containing the following information:<\/p>\n Please do not include personal data in your reports, except what is necessary to contact you in line with GDPR compliance.<\/p>\n Participating in this reporting mechanism does not grant you any right to intellectual property owned by Feilo Sylvania or any third party.<\/p>\n Processing the report \u2013 Next steps<\/strong><\/p>\n Once Feilo Sylvania receives your report, Feilo Sylvania will endeavour to acknowledge receipt to all submitted reports within seven days.<\/p>\n Your report it will be processed into our issue tracking system. The severity rating of the report will be considered and allocated a severity rating at Feilo Sylvania\u2019s sole discretion and an appropriate member of the team will contact you to follow-up.<\/p>\n To ensure confidentiality, we encourage you to encrypt any sensitive information you send to us via e-mail. Feilo Sylvania will ensure an open dialog to discuss issues and keep you notified at each stage of the investigation.<\/p>\n Feilo Sylvania has full discretion to determine whether to accept a report based on the level of severity or content of the report provided.<\/p>\n Feilo Sylvania thanks you for assistance in identifying a vulnerability, for improving our products and services and contributing to a more secure community.<\/p>\n All aspects of this process are subject to change without notice, as well as to case-by exceptions. No particular level of response is guaranteed for any specific issue or group of issues.<\/p>\n Note there is no financial reward for any reported vulnerability.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" HAAVOITTUVUUKSIEN L\u00d6YT\u00c4MINEN JA PALJASTAMINEN \n
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