{"id":25991743,"date":"2024-09-14T13:08:28","date_gmt":"2024-09-14T12:08:28","guid":{"rendered":"https:\/\/staging.sylvania-group.com\/asistencia-tecnica\/"},"modified":"2026-03-02T19:52:23","modified_gmt":"2026-03-02T19:52:23","slug":"asistencia-tecnica","status":"publish","type":"page","link":"https:\/\/staging.sylvania-group.com\/es-es\/pagina-de-inicio-profesional\/soporte\/asistencia-tecnica\/","title":{"rendered":"Asistencia t\u00e9cnica"},"content":{"rendered":"

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Asistencia t\u00e9cnica<\/h1>\n

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Asistencia t\u00e9cnica<\/h1>\n

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\u00bfNecesitas asistencia?
Nuestros expertos est\u00e1n a una llamada de distancia<\/span><\/span><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” header_text_align=”left” header_text_color=”gcid-body-color” header_line_height=”1.3em” custom_margin=”35px|||||” custom_padding=”|64px||0px|false|false” hover_enabled=”0″ text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}” sticky_enabled=”0″]<\/p>\n

En Sylvania Group, tu satisfacci\u00f3n es lo m\u00e1s importante para nosotros.
Nuestro equipo\u00a0t\u00e9cnico y de posventa <\/span> <\/span> est\u00e1 siempre listo para acompa\u00f1arte, escucharte y brindarte el soporte <\/span>que necesites ante cualquier consulta o inconveniente con nuestros productos y soluciones. Estamos para ayudarte en cada paso.<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/cdn.sylvania-group.com\/wp-content\/uploads\/2024\/09\/02121434\/Technical-Assistance-Main-Image.jpg” title_text=”Asistencia T\u00e9cnica Imagen principal” force_fullwidth=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”7px||1px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text quote_border_color=”#84bd00″ _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” quote_text_color=”#ba1c1a” header_text_align=”left” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” custom_padding=”|0px||0px|false|true” text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

\n

Si necesitas ayuda con la instalaci\u00f3n, la resoluci\u00f3n de problemas o el mantenimiento, estamos preparados para guiarte en cada paso.<\/span><\/span><\/h1>\n<\/blockquote>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”34px||37px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.26.1″ _module_preset=”default” background_image=”https:\/\/cdn.sylvania-group.com\/wp-content\/uploads\/2024\/09\/02121433\/Technical-Assistance-Before-you-call-Image.jpg” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_padding=”40px|35px|40px|35px|true|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.26.1″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(234,234,232,0.91) 0%|rgba(234,234,232,0.91) 100%” custom_padding=”50px|50px|50px|50px|false|true” custom_padding_tablet=”50px|50px|50px|50px|false|true” custom_padding_phone=”20px|10px|20px|10px|true|true” custom_padding_last_edited=”on|phone” filter_opacity=”90%” border_radii=”on|16px|16px|16px|16px” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Antes de llamar<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#0a0000″ text_font_size=”22px” text_line_height=”1.3em” custom_margin=”||23px|||” custom_padding=”||||false|true” text_font_size_tablet=”26px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”1.4em” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Por favor, ten preparada la siguiente informaci\u00f3n
para ayudarnos a servirte mejor:<\/p>\n

[\/et_pb_text][et_pb_blurb title=” N\u00famero de modelo del producto” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_margin=”||6px|||” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Fecha de compra” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_margin=”||7px|||” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Descripci\u00f3n de la cuesti\u00f3n” use_icon=”on” font_icon=”R||divi||400″ icon_color=”#84bd00″ icon_placement=”left” _builder_version=”4.26.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#008264″ header_font_size=”22px” header_line_height=”1.3em” custom_css_blurb_title=”margin-top:3px;” global_colors_info=”{}”][\/et_pb_blurb][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_text_color=”#0a0a0a” text_font_size=”21px” text_line_height=”1.3em” custom_margin=”||23px|||” custom_padding=”||||false|true” text_font_size_tablet=”26px” text_font_size_phone=”16px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”1.4em” text_line_height_phone=”1.6em” text_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]Nuestro objetivo es asegurarnos de que sacas el m\u00e1ximo partido a tus productos y soluciones con el m\u00ednimo tiempo de inactividad. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|off|off” _builder_version=”4.26.1″ _module_preset=”default” min_height=”496.7px” custom_padding=”4px||26px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” hover_enabled=”0″ header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Servicio al cliente<\/strong><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”20px||20px||true|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”20px||20px||true|false” custom_padding_last_edited=”on|desktop” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Tel\u00e9fono: +34<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font=”|700|||||||” text_font_size=”20px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”||20px||false|false” custom_padding_tablet=”||20px||false|false” custom_padding_phone=”||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Horario de atenci\u00f3n al p\u00fablico:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Lunes a jueves: 8:00 – 17:30<\/strong>
Viernes: 8:00 – 14:00<\/strong>
S\u00e1bado y domingo: Cerrado<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” hover_enabled=”0″ header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Asistencia postventa<\/strong><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”20px||20px||true|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”20px||20px||true|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Phone: +36-1\/880-5900<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|700|||||||” text_font_size=”20px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”||20px||false|false” custom_padding_tablet=”||20px||false|false” custom_padding_phone=”||20px||false|false” custom_padding_last_edited=”on|desktop” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Horario de servicio postventa:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Lunes a jueves: 8:00 – 17:30<\/strong>
Viernes: 8:00 – 14:00<\/strong>
S\u00e1bado y domingo: Cerrado<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|on|on” _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”4px||26px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”||29px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Antes de llamar<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_padding=”20px||20px||true|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”0px||0px||true|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Phone: +36-1\/880-5900<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font=”|700|||||||” text_font_size=”20px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” min_height=”37.8px” custom_margin=”-24px||0px|||” custom_padding=”||20px||false|false” custom_padding_tablet=”||20px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Horario de atenci\u00f3n al p\u00fablico:<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” custom_padding=”0px|||||” global_colors_info=”{}”]<\/p>\n

Monday to Friday:
8AM – 8PM<\/strong>
Saturday:
9AM – 5PM<\/strong>
Sunday:
Closed<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”40px|30px|40px|30px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”2px” border_color_all=”#bcbcbc” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” header_2_font=”Frutiger Pro – Roman||||||||” header_2_text_align=”left” header_2_text_color=”#0a0a0a” header_2_font_size=”45px” header_2_line_height=”1.2em” custom_margin=”||2px||false|false” custom_margin_tablet=”30px||12px||false|false” custom_margin_phone=”0px||12px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” animation_direction=”left” header_2_font_size_tablet=”45px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Asistencia posventa<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#008263″ divider_weight=”4px” _builder_version=”4.25.2″ _module_preset=”default” width=”20%” module_alignment=”left” custom_margin=”||4px||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”18px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_margin=”||7px|||” custom_padding=”20px||20px||true|false” custom_padding_tablet=”20px||20px||true|false” custom_padding_phone=”0px||0px||true|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Phone: +36-1\/880-5900<\/a><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font=”|700|||||||” text_font_size=”20px” link_font=”|700|||||||” link_text_color=”#008264″ link_font_size=”30px” custom_margin=”||2px|||” locked=”off” global_colors_info=”{}”]Horario de apoyo:[\/et_pb_text][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.6em” global_colors_info=”{}”]Monday to Friday:
\n8AM – 8PM<\/strong>
\nSaturday:
\n9AM – 5PM<\/strong>
\nSunday:
\nClosed<\/strong>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”0px||57px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.1″ _module_preset=”default” text_font_size=”45px” text_line_height=”1.3em” header_text_align=”center” header_text_color=”gcid-body-color” header_font_size=”40px” header_line_height=”1.3em” custom_padding=”|0px|0px|0px|false|true” text_font_size_tablet=”45px” text_font_size_phone=”25px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.3em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Frutiger Pro – Roman” global_colors_info=”{%22gcid-body-color%22:%91%22header_text_color%22%93}”]<\/p>\n

\u00a1Nuestros expertos est\u00e1n deseando ayudarte!<\/span><\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Asistencia t\u00e9cnica

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